I Face ING Bank Account Block and Can’t Access Money for Treatment

My ING Bank mobile banking account has been blocked for approximately 3 days due to security reasons, and this situation is putting me in a very difficult position because I am a cancer patient. The block was placed on my account at the Istanbul Pendik branch. I am currently living in Trabzon, and due to my health condition, I am not able to travel. Despite this, I am being repeatedly asked to visit the branch in person.

There are no ING Bank branches in Trabzon or nearby areas, and the bank only has branches in Istanbul and Ankara. Since it is physically impossible for me to go to a branch, I cannot access the money in my account. As a result, I am unable to purchase my medications or cover my treatment and basic living expenses.

Being unable to access my own funds makes me feel as though my money is being withheld from me unfairly. Considering my medical condition and current circumstances, I request that my identity and security verification be completed remotely—through the mobile app, a video call, or any alternative method—and that the block on my account be lifted urgently.

I need immediate access to my funds so that my medical treatment is not disrupted.