Fix ING Commercial Account False Campaign Promotion Misleading Agent Fraud Issue

On 4 August 2026 I was called on my mobile phone by a person named Erdem, calling from the number +90 536 6** 22 19, who introduced himself as an ING Corporate Customer Representative. Because I am a lawyer, he stated that I should open a commercial current account with your bank, give two automatic payment orders and that if even 1 TL was transferred to this account via UYAP, a cash promotion of ₺15,000 would be deposited to my account. Despite my detailed and insistent questions, this person kept repeating the same claims and, based on his guidance, I proceeded to open the commercial account. However, when I checked the campaign terms on ING’s official website 1–2 days later, I saw that the conditions presented to me were completely untrue and that the promotion described to me was actually a different mechanism dependent on several stages. To clarify the situation, I called this person again, and he said he would review the matter and get back to me, but he never returned my call. For more than 10 days thereafter, despite my repeated calls and messages, I was left unanswered and all communication was deliberately avoided. In the call history records, the calls made between 4 and 7 August 2026 with the person saved as “Erdem Bey ING Kurumsal” can be clearly seen, and in addition there are WhatsApp messages and contact details recorded for this number, in which I reminded him of the campaign information and repeatedly requested a response. Acting on behalf of your bank, this person has misled customers with false statements solely to meet his quota or secure personal benefit, which is clearly contrary to ING’s corporate reliability and to professional ethical principles, and has caused me to lose my trust in your institution. For these reasons, I request that an immediate administrative and disciplinary investigation be initiated regarding the person using the phone number +90 536 6** 22 19, that his authority, position within your bank and all call and correspondence records with me be identified and shared with me and, where necessary, with the relevant authorities, and that an official explanation be provided to me together with compensation for the grievance caused by this misleading information.