Deceased Father's Loan Insurance Nightmare - No Help from ING

There has been no positive development regarding my complaint. None of the documents we submitted to your Bodrum branch and scanned by your employees there have been forwarded to the relevant insurance company. Do your employees not know how to click the save button after scanning documents? If I have to contact this insurance company myself for every transaction, what is the point of the intermediary bank? In that case, we could have taken out a loan ourselves, insured. You say you are closing all your branches nationwide and going digital, but I think you should just use artificial intelligence instead of your employees. At least there would be some sign of intelligence, even if artificial. What you are doing is extremely shameful. You delayed the process just to be able to deduct another loan installment from my late father's salary for one more month. How did you develop such a bad mindset that you would covet the salary of a deceased person? Your bank and the insurance company never work in an integrated way. The bank says the process is ongoing. The insurance company says your process is about to be finalized. My mother and I call the insurance company at the same time. The employee talking to my mother gives information about the process, while the one talking to me says there is infrastructure work. Honestly, I'm really starting to lose my temper. Are we asking you for extra money? Just close the loan in life-or-death situations as you promised, that's enough. You asked my mother for a tax office-approved document stating she has no debts because she is an heir. Is the debt my mother's debt? What business is it of yours whether my mother has any debts or not?