ING Bank Account Suddenly Closed Without Warning Or Access To Funds

On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had received no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to visit a branch. At the branch, I was informed that my account would be permanently closed due to “too many transactions” and could not be reopened. However, I only transferred fixed amounts to family members, my hairdresser, and a few regular contacts — never large sums. I also earned several rewards through ING Bank and was about to benefit from the 90-day e-Orange Account privileges and the “Refer a Friend” campaign, but I lost these opportunities due to the closure. My account holds approximately 250,000₺ in balance, investments, and deposits. Additionally, I am expecting a refund from Emlak Konut under the TOKİ housing payment plan. Since my account is closed, I cannot access my existing funds, receive refunds, or carry out investment transactions. This situation has caused significant inconvenience and financial loss. When I contacted customer service again, no solution was offered; I was told I would never be able to use my account again and should not have refunds sent to it. All information was provided verbally — I received no written notice or official document. The last four digits of my national ID are 8440. I request that my account be reactivated, my grievance resolved, and a written official explanation provided.