ING Pension Block - Three Year Seizure Despite Law

I have been receiving my pension through ING Bank since 2022. However, my accounts were blocked by the enforcement office. Although Article 93 of Law No. 5510 and Articles 82 and 83 of the Enforcement and Bankruptcy Law clearly state that pension payments (except for alimony and premium debts) cannot be seized and that other salaries can only be partially garnished up to one-fourth, ING Bank has refused to lift the block on my account for three years. During this period, I have repeatedly contacted customer service and branch representatives. Customer service offered no solution other than keeping me on hold, and the branch staff admitted they did not know why a pension account was blocked or how to resolve it. The bank is clearly violating my legal rights. Additionally, transaction fees are being deducted for EFT, wire, and FAST transfers. I urgently request that the block on my account be lifted. Otherwise, I will transfer my pension to another bank and will no longer use any ING Bank services. I also want to state that I will pursue all my legal rights to the fullest extent.