ING Bank Froze My Account and I Can't Access My Money

My ING Bank account was unexpectedly blocked two days ago without any prior notice, explanation, or justification. I have approximately ₺70,000–₺75,000 in the account, and I urgently need access to these funds for the weekend. However, I am now completely unable to access my money.

To make matters worse, there is no ING Bank branch in Midyat, where I live. The nearest branch is in Gaziantep, which is approximately seven hours away, making an in-person visit practically impossible.

I contacted ING Bank's customer service regarding the block, but I was only told that they could not assist me. They did not explain why my account had been blocked, when the restriction might be removed, or whether there was any way to complete the necessary verification remotely. As a result, I am unable to use my own money, and I believe the bank has caused me significant financial hardship by restricting access to my funds without providing a reasonable solution.

I respectfully request that ING Bank remove the block on my account without requiring an in-person branch visit by using remote identity verification or any other appropriate security procedures. I also request immediate restoration of access to my funds.

In addition, I ask ING Bank to provide a detailed written explanation of the reason for the account block, explain the actions taken to resolve it, and review its procedures to help prevent similar situations from occurring in the future.

For identification purposes, the last four digits of my account's IBAN are 0001. My name is Ahmet Bülent D.