Dear Sir/Madam, I have been trying repeatedly for the past 3–4 days to become a customer through Garanti Bank’s mobile application in order to benefit from the raffle opportunity offered to young individuals who join via the app before July 31. However, when I reach the stage of entering my phone nu...
Despite not having any open, active, or processed legal case on any platform that I, as a citizen, can track, a lien has been placed on my Garanti Bank overdraft account. I regularly check all relevant government and legal platforms and have confirmed that there is no legal proceeding against me. Ne...
I applied for a loan through Garanti Bank's mobile banking system on July 27, 2025. The transaction was still running at a 2.79% interest rate, but my credit score was approved at 3.31%, which I accepted. With only the transfer to my account remaining, I logged in on July 28, 2025, to approve the tr...
I use all of the bank’s services, including credit cards, loans, and similar products. However, despite the requirement to provide notice at least one month in advance, a card fee of ₺1,120 was charged without any prior notification—just one day before the billing date, in the evening. Customer serv...
Dear Garanti BBVA, I am writing to inform you that I participated in your campaign titled “Earn ₺2,000 Bonus for Spending ₺750 or More with Your Bonus Credit Card,” which was valid until July 31. I fulfilled all the campaign requirements and completed the necessary spending as outlined, yet I have n...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
I am writing to file an official complaint regarding unauthorized transactions made on my account without my knowledge or consent. Although I am the account holder, substantial amounts were withdrawn without any action on my part. These transactions occurred during the night, yet no security alerts,...
I was shocked to find a charge of ₺949.50 on my Bonus Gold credit card ending in 8014 on June 6, 2025. It was classified as an annual fee. It's even stranger that my card limit is simply ₺200—yes, you read that properly. It was crazy to see a cost that was almost five times my total limit. I didn't ...
On July 9, 2025, I discovered that my "available cash advance limit" at Garanti BBVA had been arbitrarily reduced by the Maltepe Branch without any prior notice, even though the limit was active on July 8, 2025. When I contacted customer service, I received dismissive and illogical responses, such a...
I am filing a complaint because my family members were informed about my debt by Vardar Law Office. Ms. N***** from Vardar Law Office, despite having no legal authority, contacted my father regarding my Garanti BBVA debt and disclosed personal financial information, requesting payment. She claimed t...
Garanti Bank has made a management fee deduction under the name of 'Gehaş Pension System' without my consent. When I called the bank, they told me that since I didn’t exit the system within two months from the contract start date, I wouldn’t be able to withdraw my money for five years. They also sta...
I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not e...
Hello, I have been a customer of Garanti Bank for years and this is the first time I have encountered such an incident. Unfortunately, Garanti Bank has liquidated me or me without making any declaration. I closed my company. (It was done voluntarily with a transaction without going bankrupt.) Since ...
I’ve been dealing with an issue at Garanti Bank for the past eight months. I was blacklisted, though I don’t know why. I asked if there was any misconduct on my part, and after reviewing my account activity, they told me there was no issue. I filed an objection, and they claimed to have sent emails,...
Even though Garanti Bank is where my salary gets deposited, I still face transfer fees for transactions made during regular weekday hours from 09:00 to 16:00. This is completely confusing to me. As a paying customer, I don't understand why I'm being billed for something that should be included as a ...
Garanti Bank deducted my debt twice due to enforcement—once from my salary and once through a separate payment I made. However, they still haven’t refunded my money. I provided all the necessary documents to prove the double payment, but no one seems to take responsibility. Every time I follow up, I...
Garanti BBVA does not open accounts for foreigners, even though I have a valid work permit. They told me that they can only open an account if it is a salary account, which I believe is discriminatory. According to the Banking Law and relevant regulations, individuals who legally reside in Turkey ha...
Dear Garanti BBVA Customer Services / Bank Authority, A transaction totaling ₺250,000 was carried out through manipulative methods via phone using our Garanti Bank credit card, despite no product or service being received in return. We informed the bank that this was an unauthorized transaction and...
Previously, I settled all my debts with Garanti BBVA completely, even after experiencing the enforcement process. Nonetheless, my Findeks report continues to display an overdue amount of ₺1450, which is entirely incorrect. This problem has persisted for years, leading to continuous challenges, parti...
The date I marked as a dark day in my life is 09/04/2025 — the day I first spoke on the phone with Ö*** Ç*** K**** from Garanti BBVA’s Balıkesir / Western Anatolia / Investment department. Her business card says “Senior Investment Products Manager,” but I suspect that must be a printing error; I fin...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...
