I was shocked to find a charge of ₺949.50 on my Bonus Gold credit card ending in 8014 on June 6, 2025. It was classified as an annual fee. It's even stranger that my card limit is simply ₺200—yes, you read that properly. It was crazy to see a cost that was almost five times my total limit. I didn't think a bank I had trusted for years would do something like this. There was no talk about this charge, and it wasn't even close to being fair. It left a balance on my statement that doesn't make any sense based on how I used my card. I am asking the bank to fix this by giving me a full refund of the unfairly charged fee right away.
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Dear Sir/Madam, I have noticed that an annual credit card fee of ₺841.50 was charged to my Bonus credit card (last 4 digits: 5032) obtained from your Gültepe Branch in my latest statement. This fee was deducted without my consent, and I was not provided with a no-fee card option. I recently started ...
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and ot...
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