I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not even a single lira has been added. When I asked for an explanation, the bank failed to provide a clear reason and simply replied with a vague and dismissive statement: “It was not approved in line with our bank’s policies.” This response shows a lack of transparency and disregard for long-term customers. I regret returning to Garanti Bank, especially after closing another credit card with a significantly higher limit and ending my relationship with that institution. Meanwhile, I see people around me—with no job or stable income—being granted card limits exceeding ₺1,000,000 by your bank. Despite having a high Findeks score, making regular installment payments, and spending over ₺30,000 each month, all my credit limit increase requests have been consistently denied. Moreover, during my last call with customer service, I was referred to a branch, but that visit produced no results either. Therefore, I request one of the following actions be taken immediately: either (1) cancel my credit card without any fees or penalties, or (2) increase my credit card limit to ₺1,000,000.
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
I applied for the Garanti Bonus Platinum card on September 2, and after persistent follow-ups, I finally received it on October 25. To my surprise, the card came with a ₺0 limit, and they refused to increase it despite my reducing credit limits by more than half at other banks. No explanation was gi...
Although I make my regular credit card payments every month, the Garanti BBVA mobile banking system rejects my request to increase my credit card limit. My salary is deposited into Garanti BBVA as a payroll account. All I’m requesting is to increase my credit card limit from ₺90,000 to ₺100,000. Why...
I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
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