On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze and counted the cash about 10 times. After that, a message appeared saying “₺17,800 has been refunded to your account due to a cash jam,” but it didn’t count the last ₺11,200 I inserted. The ATM then broke down and stopped offering deposit or withdrawal services. I called the bank, and they told me there was a technical issue and to call again the next morning. When I called back, they said a report had been opened and I would be updated. Since I received no update, I called again today and was told that the money had been refunded and the case was closed — but I have not received the ₺11,200. They reopened the case. I’m requesting a swift resolution. After this experience, I’m hesitant to use Garanti Bank or its ATMs again for fear of facing a similar issue.
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
On September 5, 2025, between 21:00 and 21:05, while depositing ₺9,700 via QR code at the Garanti Bank ATM in front of Meram Private Academy Hospital on Beyşehir Street in Meram, Konya, the money suddenly got stuck in the machine and the screen displayed a “money jammed” warning. I carried out the t...
On August 24, 2025, I attempted to deposit money using a QR code at the Kanarya ATM. While part of the money was credited to my account, ₺4,400 was taken by the ATM but not deposited into my account. No receipt was issued during the transaction. I immediately reported the issue to Garanti Bank custo...
On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...
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