Previously, I settled all my debts with Garanti BBVA completely, even after experiencing the enforcement process. Nonetheless, my Findeks report continues to display an overdue amount of ₺1450, which is entirely incorrect. This problem has persisted for years, leading to continuous challenges, particularly when I seek new credit or financial services. Even after several efforts to address the issue with customer service, there has been no meaningful response. It’s quite disappointing that a major organization has not addressed a straightforward reporting mistake. I possess evidence that the debt has been settled, and I urgently ask the bank to thoroughly investigate this issue, rectify the error, and inform Findeks as needed. I no longer wish to face unjust penalties.
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on March 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec...
I had just ₺10,000 remaining on my Garanti BBVA credit card, and I ensured that all my payments were punctual. Even so, without failing to meet the deadline for the final payment, my account was hit with an extra ₺850 interest fee. This charge seems unjust to me, as I intended to settle the remainin...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
I was informed by Garanti BBVA that no “legal follow-up” record had been created on my credit card and that nothing would appear in the system. I was also told that my credit profile would return to normal within a few months. However, my Findeks report still shows a follow-up record related to Gara...
Comments