Hinge Won’t Recognize My Active 3-Month Subscription
Even though my 3-month paid subscription, which I purchased through the App Store, is active, the Hinge app does not recognize it. Despite logging in with the same phone number and email address, the app keeps logging me out and forces me to create a new account each time.
When I create a new account and rebuild my profile, the account is disabled or blocked shortly afterward. Because of this, I am completely unable to use the 3-month subscription that I successfully paid for. My subscription started this past Monday, and I have been experiencing the same issue continuously for the last 3–4 days.
Even though I have contacted Hinge’s support section and support email address multiple times, I have only received automated replies saying “we will get back to you.” No concrete solution or detailed response has been provided. I also have screenshots proving the payment and showing that my subscription is valid for three months, including the end date, and I can share them if needed.
My primary request is that my existing 3-month subscription be properly restored and linked to the correct account, so I can use the app without issues. If this is not technically possible, I request a full refund for the subscription period that I have been unable to use. I want this issue to be resolved as soon as possible and my inconvenience to be addressed.
