Cancellation Request for Unauthorized Credit Card Transaction

Dear Garanti BBVA Customer Services / Bank Authority,

A transaction totaling ₺250,000 was carried out through manipulative methods via phone using our Garanti Bank credit card, despite no product or service being received in return. We informed the bank that this was an unauthorized transaction and requested its cancellation, but our request was rejected by your institution. We would like to state that we will be filing a criminal complaint with the Public Prosecutor’s Office against both your bank and the company whose name appears on the credit card transaction statement. In recent times, unauthorized use of credit cards has been on the rise, and it is the bank’s responsibility to take all necessary measures to protect its customers. Moreover, issuing a POS terminal and bank account to a company that exists only as a registered address also falls within your responsibility. We hereby request that the transaction in question be re-examined and that the identity and contact information of the company and its authorized representatives be shared with us, as this information will be essential for the legal proceedings to be initiated by the Prosecutor’s Office.