I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I successfully met all these conditions, yet the promised ₺500 bonus has not been credited to my account.
After completing the requirements, I contacted the bank and submitted a formal complaint. However, it's been 16 days, and I still haven't received any updates or resolutions. The delay and lack of communication have caused unnecessary frustration and disappointment. I fulfilled every obligation outlined in the campaign, and I expect Garanti BBVA to load my ₺500 bonus to my account without further delay. Additionally, I ask for a clear explanation so that such issues don’t happen again. It’s unacceptable for a well-established bank to treat its customers this way.
In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. H...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
Dear Garanti BBVA, I am writing to inform you that I participated in your campaign titled “Earn ₺2,000 Bonus for Spending ₺750 or More with Your Bonus Credit Card,” which was valid until July 31. I fulfilled all the campaign requirements and completed the necessary spending as outlined, yet I have n...
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
I participated in the Garanti BBVA Bonus campaign offering “₺1,500 Bonus for ₺1,500 spending,” and the ₺1,500 bonus I earned was loaded onto my card. However, I overlooked the fact that the bonus had a 30-day usage period due to my busy schedule. During those 30 days, I was caring for a relative in ...
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