Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogant customer support.
I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period ...expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within
We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that... the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we
The Arçelik toaster I bought has malfunctioned for the second time. In the first malfunction, the thermostat broke, and ...the section containing the power button and thermostat was completely replaced. At the time, I didn’t mind too much. However, the power on/off button broke again two years later. W
