BDG Withdrawal Problem, Please Help

I have a serious problem with my BDG account (ID: 8163***) regarding withdrawals that were rejected without a clear explanation. I requested a withdrawal of 4000 hajar, but instead of processing it, BDG rejected the transaction and displayed a message saying: “Due to your account security, please contact Customer service to verify. Thank you.” I have not received my money and the withdrawal is still not completed. In addition, my withdrawal history shows that two separate withdrawal requests of 3,000 ₹ each were also rejected. I tried to follow this message and reach your customer service, but I am not receiving any response from BDG agents, so I cannot complete the verification that you are asking for. I am ready to complete any necessary ID verification so that my withdrawals can be processed, and I request to be directly connected with a BDG customer service agent as soon as possible. I request that my account be checked urgently, that a clear explanation be provided for these rejections, that my verification be completed without further delay, and that my 4000 hajar withdrawal and the rejected 3,000 ₹ withdrawals be processed and paid to me as soon as possible.