Dear Franke Customer Service, In 2019, I purchased a Franke FDW 612 E6PA dishwasher under the Franke brand. However, in less than six years, the control board (main electronic unit) has failed. Although I purchased this product as a Franke appliance, I recently discovered that it was manufactured by Vestel. I trusted the Franke brand when making this purchase, and I did not intend to buy a Vestel product. The issue started about a week ago, and the dishwasher is now completely unusable. When I contacted your customer service team, I was informed that I would need to pay for the repair. However, given that I purchased this product based on Franke’s reputation for quality and reliability, I find this situation unfair. For your reference, the type code of the machine is WQP12-7703. I kindly request that the defective main board be replaced free of charge as a goodwill gesture, to restore my confidence in the Franke brand and resolve this issue amicably. Thank you for your attention and understanding. I look forward to your prompt response.
I’m reaching out to anyone considering buying a product from Vestel. We purchased a dishwasher through VS Outlet in September 2022, and after a long struggle, they finally replaced it due to an unresolvable issue. The new unit arrived, and just a month and a half later, it developed another problem—...
I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
It's 2016. We chose to trust the brand's quality and reliability when buying the following appliances for our home: 1) Franke built-in refrigerator, 2) Franke built-in washing machine, 3) Franke built-in dishwasher, 4) Franke faucet, 5) Franke oven. We paid way more than our competitors, like 50-100...
My sister gifted me a Vestel dishwasher for my home. Initially, I didn’t even think of asking for the invoice or any related documents, as it felt a bit impolite to inquire about the cost of a gift. I only have the user manual. Because of this, I contacted Vestel customer service to obtain the invoi...
On 25.08.2025, I purchased a fully integrated Franke FDW 614 D6P DOS E dishwasher (model: C813438) paying ₺24,000. From day one, I have encountered relentless and unacceptable issues with this machine. Firstly, the door developed rust, and the basket began to melt. Despite calling the service and be...
Comments