Skechers Shoes Tore Inside Within Months and Warranty Claims Failed

The Skechers shoes I bought, a Go Run model that is still under warranty, developed tears on the inside after a short time. The shoes were never washed and were worn carefully and only occasionally, in line with the care instructions. The most striking part is that the tears aren’t in the areas where the foot makes direct contact and rubs. They’re on the inner sides. As the photos I attached clearly show, fabric that tears and deforms on its own in an area where the foot applies no direct pressure points to a problem with the materials and the manufacturing quality. I don’t find it normal or acceptable for this much deformation to happen so quickly. In an effort to resolve this, I sent the shoes in for inspection three times, and each time they were returned to me with a standard message saying “there is no manufacturing defect.” It makes no sense to blame the user for a tear in an area the foot doesn’t even touch. Throughout this process, I’ve felt that I, as a customer, wasn’t taken seriously at all. I chose Skechers believing it was a global and trustworthy brand, so it’s a huge disappointment that it won’t stand behind such an obvious material defect. After this experience, I will never buy shoes from Skechers again, and I won’t recommend the brand to the people around me. I’m requesting that you promptly reevaluate my case, this time truly objectively, and either replace the product or refund my money. Otherwise, I will use all of my legal rights and take the matter to the Consumer Arbitration Committee.