Sugo Blocked My Host Account and Froze My 14000 PKR Earnings

My Sugo account with UID 201419611 was blocked by the automated system without any clear reason, and despite submitting an appeal, I have not received a proper explanation. It has been around 20 hours since the block, and I still do not know what I supposedly did wrong. I work as a host on Sugo day and night, and before my account was blocked I had already accumulated around 14,000 PKR as my earnings in the account. When Sugo blocked my account, I effectively lost access to these 14,000 PKR of earnings, which is money I worked hard to earn on your platform. I already filled out the appeal form in the app, but the way the staff handled the situation felt rude and lazy, and they did not provide any specific proof or details about a violation. This attitude makes the situation even more frustrating because I am willing to cooperate and correct anything if I made a mistake. My clear expectation from Sugo is to present concrete proof or a clear explanation of what rule or policy I allegedly violated and on which basis my 14,000 PKR in earnings have been withheld. If there is real evidence that I committed any wrongdoing, I will accept responsibility and apologise. However, if there is no valid reason, I expect my account to be reactivated, my earnings of 14,000 PKR to be released to me without any negative mark, and for your team to communicate in a respectful and transparent way.