I purchased a Franke FDW 612 model dishwasher. About three weeks after installation, I realized that I could not use the machine because the water inlet component at the end of the hose was defective. I have now been unable to use the dishwasher for approximately 40 days.
An authorized service technician visited my home, but I was told that the required part still has not been supplied and that they are waiting for the replacement part. Choosing this product because it is considered a global brand, being unable to use the dishwasher for weeks due to such a simple part—and still not being given a clear solution—has caused me serious inconvenience.
I request that the defective part of my dishwasher be supplied and replaced as soon as possible, and I want to finally be able to use my dishwasher properly and without issues.
I am extremely frustrated with Franke's lack of spare parts availability. The lower rack of my Franke dishwasher broke, and I have been unable to find a replacement anywhere—not from the authorized service providers, nor in the market. How can a company sell expensive imported appliances but fail t...
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s e...
I’ve been having a recurring issue for about three months with my Franke FDW612 E6P dishwasher. After the machine fills with water, the quick-wash button starts beeping continuously, and then the washing process stops completely. Because of this, I often have to wash dishes by hand, which is frustra...
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