Facetune Charges Customer Account Instantly Without Clear Free Trial Terms
I downloaded the Facetune application on my Apple phone intending to use the free 1-week trial version. However, without giving any authorization or clearly seeing that it would incur a fee, approximately $29 was deducted from my account within a very short time. Offering what appears to be a free trial and immediately deducting money like this comes across as a misleading practice designed to deceive users.
I feel I was misled because the pricing and subscription terms were not clearly and explicitly stated in the advertisements or in-app notices. I noticed the transaction the moment it occurred and took screenshots as proof.
I demand the cancellation of this deduction, which I believe is unfair and deceptive, an immediate refund of my money, and the correction of these misleading advertisements and user prompts.
