Unauthorized $12 Google Facetune Charge on Ziraat Bank Credit Card
On August 19, 2026, I noticed an unauthorized charge of $12 on my Ziraat Bank credit card. The transaction appears in my bank statement with the description “Google Facetune Hair London GB.” I have never downloaded or used Facetune or any similar app on my phone, and I have never initiated any subscription or purchase of this kind.
I did not authorize this transaction. I use an Android phone and discovered the charge by chance while checking my transactions through the Ziraat Mobile app. This transaction raises concerns that my card details may have been used without my authorization.
I request that Google conduct a thorough investigation into the $12 transaction listed as “Google Facetune Hair London GB” and identify the Google account, device, and subscription associated with it. I also request that the necessary security checks be performed. If the investigation confirms that I did not make this transaction, I demand a refund of the $12 charged to my card.
Given the possibility that my card details have been misused, I also request that the necessary security checks be carried out on my account and card, and that I be informed of the steps I can take to prevent similar unauthorized transactions from happening again.
