I Face Unauthorized Facetune 2 Charge After Canceling Free Trial

December 12, 2024 6:30 pm
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I signed up for the Facetune 2 app’s free trial and canceled it shortly after. Later, when I opened the app again, they charged me a small one-time fee because my trial had ended. That was fine, and I paid it thinking it was a normal one-time charge. But just now, I was shocked to see that the app charged me a huge amount—₺9,000—without my permission.

The app clearly states that the yearly subscription is ₺1,399. So how is it possible that I was charged the equivalent of 7 years of subscription at once? This is an absurd overcharge. I initially thought it was a fraudulent transaction and immediately canceled my credit card. I then spent two hours talking to my bank and Apple Support trying to figure out what happened.

I demand a full and immediate refund of the unauthorized ₺9,000 charge. I never agreed to a yearly plan, let alone a 7-year upfront payment. This experience has wasted my time and caused unnecessary stress. Facetune must fix this billing error and return my money right away.

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