Dyson V7 Rear Filter Adapter Clips Broke

Dyson V7 Rear Filter Adapter Clips Broke
Dyson V7 Rear Filter Adapter Clips Broke
Dyson V7 Rear Filter Adapter Clips Broke
17

While using my Dyson V7 vacuum cleaner, I noticed that the clips on the rear motor filter cover adapter had broken. I was using the device normally, and it had not been dropped or subjected to any impact. Although the broken part is actually just a small plastic adapter, during my phone conversation with Dyson Türkiye a short while ago, I was told that the entire rear cover would need to be replaced and that I would be charged ₺4,499 for this. My expectation is that only the broken adapter part should be replaced and that I should not be charged such a high amount for it. When I researched the issue, I found that the same problem has occurred repeatedly with other Dyson machines, which makes me think that this may be a recurring issue. As a consumer who uses the product carefully, I request that this type of part breakage not be considered user error and that Dyson Türkiye investigate this apparently recurring problem and provide a solution that resolves my complaint.

August 13 3:51 PM (1 day after complaint)

Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Mehmet
August 13 4:21 PM

Yes, we got in touch, but the response is always the same classic: that's how our application works, so there's no solution—meaning the fee enforcement continues. Also, we probably need to contact the UK.

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