Dyson V7 Rear Filter Adapter Clips Broke

Dyson V7 Rear Filter Adapter Clips Broke
Dyson V7 Rear Filter Adapter Clips Broke
Dyson V7 Rear Filter Adapter Clips Broke
6

While using my Dyson V7 vacuum cleaner, I noticed that the clips on the rear motor filter cover adapter had broken. I was using the device normally, and it had not been dropped or subjected to any impact. Although the broken part is actually just a small plastic adapter, during my phone conversation with Dyson Türkiye a short while ago, I was told that the entire rear cover would need to be replaced and that I would be charged ₺4,499 for this. My expectation is that only the broken adapter part should be replaced and that I should not be charged such a high amount for it. When I researched the issue, I found that the same problem has occurred repeatedly with other Dyson machines, which makes me think that this may be a recurring issue. As a consumer who uses the product carefully, I request that this type of part breakage not be considered user error and that Dyson Türkiye investigate this apparently recurring problem and provide a solution that resolves my complaint.

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