I Am 20, but Umingle Still Requires Payment to Remove My Ban

I am an Umingle user from Indonesia and my account was suddenly banned today. When I try to log in, the website shows a message saying that I am banned for being “under 18” and offers an “Instant Unban” option for Rp39,900. The screenshot clearly shows the ban reason as “Under 18” together with a payment form. I am actually 20 years old. My date of birth is 04 April 2006 according to my official ID, so the reason “underage account” is not correct in my situation. Despite this, I am being asked to pay money in order to remove the ban and use my account again. I request that my Umingle account be unbanned for free, without any payment, because I am over 18 and the ban is unjustified. I also ask Umingle to review and correct their age verification and ban process so that users who are already adults are not forced to pay to recover access to their accounts.