Dyson V8 Vacuum Head Broke Under Warranty – Free Replacement Request

I purchased my Dyson V8 vacuum cleaner through Dyson's official store on Trendyol. It has not even been one year since I bought the product, and it is still under warranty. Despite this, the vacuum head became loose on its own and eventually broke off. It has never been dropped, hit, or misused in any way beyond normal use, so I was very disappointed that it broke like this. When I contacted customer service, I was told that they could not help under the warranty and that I would have to purchase a new vacuum head at my own expense. The price they requested was 5,000 TL. I originally paid 13,000 TL for the vacuum, so being asked to pay nearly half the price of the entire product for just a replacement head seems both unfair and harmful to me as a consumer. I am currently not in a financial position to afford this cost, and since I do not have another vacuum cleaner at home, I have been left without one. I bought this product because I trusted the Dyson brand and its quality, and I saved money for nearly six months under very difficult circumstances to be able to afford it. Having a part break in such a short time and then being told it is not covered under the warranty has seriously damaged my trust in the Dyson brand. I request that the broken vacuum head be considered under the warranty and replaced free of charge, and that my grievance be resolved as soon as possible.