Dyson Cinetic Big Ball Absolute 2 Head Broke Again
I purchased a Dyson Cinetic Big Ball Absolute 2 vacuum cleaner and the main head broke 6 months after I bought the product. At that time Dyson provided a replacement. Now the head has broken again, even though it has not been 2 years since I bought the device in total. This time I was informed that the process has changed and that the head will not be replaced under warranty and that I have to buy a new one for a fee, and that this new head would be under 2‑year warranty. However, my current product is still within the 2‑year warranty period and I find it unacceptable that the same part, which has previously been replaced, is now excluded from free replacement. I request a free replacement of the broken head under the existing warranty conditions of my Dyson Cinetic Big Ball Absolute 2 and a written clarification of my warranty rights regarding this part.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you via our call center line, but we could not reach you. If you wish to continue your request, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey
