Dyson V15 Warranty Repair Denied Over Oxidation

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I purchased a Dyson V15 upright vacuum cleaner and it has not even been two years since I bought it, so the warranty period is still continuing. Despite this, I was told that there is oxidation on the device and that I have to pay for the repair, which I find completely unacceptable. Two days ago I contacted Dyson service regarding this issue and instead of providing a solution under warranty, they requested a fee due to oxidation. I do not understand how such a problem can be considered outside the warranty when the product is still under warranty and has been used normally. I request that my Dyson V15 vacuum be repaired or the necessary action be taken free of charge under warranty and that I am not charged for a fault that has arisen in this period. If a solution is not provided, I am considering sharing my negative experience on various platforms.

September 2 12:19 PM (4 days after complaint)

Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey

September 2 12:22 PM

Dear Customer, In response to your request, we called you via our call center line but could not reach you. If you wish to continue your request, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey

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