Dyson Big Ball Absolute 2 Wand Broke Less Than Six Months After Purchase
On February 26, 2026, I purchased a Dyson Big Ball Absolute 2 corded vacuum cleaner directly from Dyson's official website. I have used the product regularly and only under normal household conditions.
On July 27, 2026, while vacuuming a hardwood floor, the vacuum wand suddenly cracked without being dropped, hit, or subjected to any unusual force. Since then, I have been unable to use the vacuum cleaner.
After researching the issue, I found similar complaints from other customers regarding the vacuum wand breaking at the same location. In one of those cases, Dyson reportedly provided the customer with a replacement wand. Based on these similar experiences, I believe the damage is the result of a manufacturing defect rather than improper use.
The product is less than six months old, so experiencing this type of failure has caused significant inconvenience and has reduced my confidence in the product's durability.
I live in İzmit, Kocaeli, and I respectfully request that Dyson replace the broken vacuum wand free of charge under the product warranty. I ask Dyson to stand behind its product and resolve this issue as quickly as possible.
