Dyson V15 replacement part delivery was delayed. What steps can I take to expedite it?

I purchased a spare part and a maintenance (care) package from Dyson’s website about a week ago. After my purchase, I contacted Dyson customer support via WhatsApp to ask how I should deliver my product for maintenance. During this conversation, I clearly stated that I did not want to send the produ...

I recently purchased a Dyson V15 Detect Absolute vacuum cleaner in April 2025 from the Electronet store located in Alexandroupoli (Dedeağaç), Greece. We had just started using the device when the red gasket inside the dust bin came off and it is not possible to put it back in its place. Because of t...

I am submitting this complaint regarding the customer service I received from Dyson Türkiye concerning my Dyson V15 Detect Absolute cordless vacuum cleaner. On 14 February 2026 at 11:40 AM, I contacted Dyson Türkiye support via WhatsApp through the TechSee platform to report a technical issue involv...

I purchased a Dyson Coanda 2xi from Boyner on December 20, 2025. Only one week later, during my third use, the anti-tangle brush head broke, as the plastic section around the grip area completely separated. I first contacted the Boyner store where I purchased the product, and the staff informed me t...

I am writing regarding the Consumer Arbitration Committee decision numbered 151520250001686 and the ongoing dispute with Dyson Turkey concerning my Dyson V15 Detect Absolute vacuum cleaner. For approximately 1.5 years, I have been facing the same unresolved issue, which has now escalated into a seri...

I purchased a Dyson V15 Submarine vacuum cleaner from Teknosa, and I have been experiencing serious problems with the product and the after-sales service. The foot part of my vacuum broke, and on 29.07.2025, I created a request for this issue. Today is 05.01.2026, five months have passed, and the sp...

On November 24, 2025, I ordered a Dyson V10 Cyclone Absolute from Dyson’s official website and paid $390 in installments by credit card. Although about a month has passed since then, the product still has not been delivered to me, and my order (number 910903251288) still shows as undelivered. Durin...

I purchased my Dyson V15 vacuum cleaner about two months ago from the Dyson store at Piazza Mall. Even though I use the product regularly and carefully, its parts have started to break down one by one. I am especially having problems with the under-furniture attachment and the carpet cleaning head. ...

I ordered a Dyson Airstrait through Dyson’s own website on 28/11/2025, and I was given the cargo tracking number 910903340679. Despite this, my product has still not been delivered to me. Although the cargo information exists, I have been waiting for the Dyson Airstrait for a long time, and the ship...

On November 20, I delivered my Dyson V12 Detect Slim vacuum cleaner to an official Dyson service center due to a battery malfunction. I was informed that the product was covered under warranty and that no fee would be charged for this repair. According to Dyson’s warranty terms, the faulty part is s...

I purchased a Dyson V16 Piston Animal Submarine from the official Dyson online store and received the package on 30 November. Despite the product name and my clear expectation, the Submarine attachment was not included in the box. My order number is 910903024393. After realizing that the Submarine p...

On 28/11/2025, I purchased a PH05 Dyson Humidify air purifier from Dyson’s official online store, paid by credit card. The product was delivered to my address in Şişli, Istanbul. When I opened the box, neither the remote control nor the power/charging cable was included. I immediately called Dyson ...

My husband purchased a Dyson Airwrap as a birthday gift for me via MediaMarkt’s online store between 1–8 November. Despite the product description, the filter cleaning attachment that should have been included in the box was not delivered. Our order number is 281583591 and the product number is 1243...

I have been having problems with my Dyson V15 Detect vacuum cleaner for a long time. Because of these ongoing issues, I sent the device to service on 20 November from. After staying in service for about 15 days, the vacuum was returned to me, but this time it did not work at all. In other words, the...

I purchased a Dyson V15 Submarine vacuum cleaner from the Dyson Store in September 2025. Although I have used the product for only about one month, the original head of the vacuum broke and stopped rotating. When we contacted the call center, we were informed that this original head was not in stock...

I purchased my Dyson VS8 product in 2021 from Aqua Florya. The part with the model code YH5-EU-NHM47552A has now malfunctioned for the second time, and I am extremely dissatisfied with this repeated problem and Dyson’s approach to the issue. Last year, the same part broke and Dyson replaced it free ...

The suction power of my Dyson V15 vacuum has noticeably decreased, and the carpet-cleaning head has also broken. When I contacted Dyson’s online service, they told me they would supply a replacement head; however, the fact that a large and reputable company like Dyson has been unable to provide this...

I am using a Dyson V12 vacuum, and the wand has broken. For nearly two months, I have been unable to use the product because the replacement wand has been out of stock. Every time I call customer service or send an email, I receive only the response “please track the stock,” yet my issue has not bee...

We have been experiencing an issue with the head attachment of our Dyson V15 vacuum for about five months, where the motor suddenly stops working on its own during operation. We purchased the product 2.5 years ago for approximately $354. When we contacted Dyson customer support about the issue, we ...

I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...

I purchased my Dyson V10 Extra cordless vacuum directly from Dyson’s official website with an invoice, approximately two years ago. As of yesterday, a serious break occurred on the tube near the carpet head. Because of this break, the product is now completely unusable. I chose this product because...