1
Alper is completely dissatisfied with the result

Dyson VS8 YH5-EU-NHM47552A Part Failed Twice - Unfair Replacement Fee

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Alper
December 01, 2025 1:37 pm
20

I purchased my Dyson VS8 product in 2021 from Aqua Florya. The part with the model code YH5-EU-NHM47552A has now malfunctioned for the second time, and I am extremely dissatisfied with this repeated problem and Dyson’s approach to the issue. Last year, the same part broke and Dyson replaced it free of charge. However, this year the exact same part broke again. When I contacted customer service this time, I was told that because the part was previously replaced for free, the newly installed part was not covered by any warranty and they could not provide free support. Despite explaining that the same part has failed again, customer service is currently not offering any real help or solution. I was informed that the price of the faulty part is ₺3,600, while the current price of the entire product is ₺11,000, which makes the requested fee for a repeatedly failing part unreasonable for me. I would like Dyson to recognize that the same part of this device has failed twice in a short period of time and to treat this as a recurring defect rather than a normal consumable issue. I request that the YH5-EU-NHM47552A part be replaced free of charge or that an alternative solution be offered that will not put me at a financial disadvantage, and that the warranty coverage of the replaced part be clarified in writing.

December 11, 2025 3:34 pm (10 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

December 11, 2025 3:38 pm

Dear Customer, In response to your request, we tried to reach you, but were unable to contact you. If your request is still ongoing, you can reach us. Best regards, Dyson Turkey

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