Dyson V16 Piston Defective Dust Bin and Delayed Warranty Replacement

I purchased a Dyson V16 S Piston cordless vacuum cleaner on 19/03/2026 for ₺49,999 from the Dyson store in Konya Kent Plaza (ACM Dyson). From the very first week I started getting a constant “bin blocked” warning although I was using the device normally and carefully. In September, while vacuuming, the dust bin suddenly broke and detached, and the device became unusable. On 28 September Dyson customer service initiated a warranty process for my device after providing video support via WhatsApp. They informed me that they would send the broken dust bin as a spare part. However, since then I have been repeatedly told that the part is out of stock and that it is unclear when it will be available, so I am constantly asked to wait without any clear solution or date. In the WhatsApp correspondence with Dyson Turkey, which I am attaching to this complaint, it is clearly seen that I am always given the same answer that the spare part is not in stock and no concrete step is taken to resolve the issue. Despite my repeated reminders, the process does not move towards a solution and I feel that I am being left unanswered. I find it unacceptable that a product for which I paid ₺50,000 and which belongs to a brand like Dyson causes such problems in such a short time and then leaves me without a vacuum cleaner for this long period with the excuse of “no stock”. Considering the early “bin blocked” warnings and the dust bin breaking during normal use, I think the vacuum cleaner is defective. I definitely do not accept a simple part replacement or an indefinite wait due to stock problems. I request that my device be replaced with a new one without any additional cost and that my grievance, both financially and in terms of loss of time, be resolved as soon as possible.