On 28/11/2025, I purchased a PH05 Dyson Humidify air purifier from Dyson’s official online store, paid by credit card. The product was delivered to my address in Şişli, Istanbul. When I opened the box, neither the remote control nor the power/charging cable was included.
I immediately called Dyson customer service and explained the situation. However, I was first met with accusatory remarks such as “Are you sure?” and “Did something happen to the remote?” Then I was told that they would call me back, but no one contacted me for a long time. When I was finally called, the only “solution” offered was to cancel my existing order and place a brand-new order. I was clearly informed that they could not assist me in any other way.
When I asked whether I could purchase it again for the same price, I was told that I could not benefit from the discount I had previously used and that I would have to pay a higher price for a new order. Although there is clearly a missing part and thus a defective service, Dyson is trying to charge me more instead of resolving this issue by providing the missing parts. After this experience, I sent a formal notice through my lawyer, yet neither my lawyer nor I received any response from Dyson.
I request that the missing remote control and power/charging cable be urgently provided to me at no additional cost, and that I be given a written explanation regarding the attitude and handling of my case by customer service.
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