I purchased a Dyson Hot+Cool air purifier 8 days ago, but it hasn’t met my expectations. While running, the machine shows the outdoor air quality as “good” and advises opening the window. When I open the window and turn off the purifier, the air in the room clears much faster, and the indicator turns green.
Despite this poor performance, I was informed that returns or exchanges aren’t allowed since I bought it in-store. This is unacceptable for such an expensive product. I expect Dyson to provide support to resolve this issue, whether through a replacement or a refund. Customers should not be stuck with a product that doesn’t work as promised.
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
I purchased the Dyson Hot and Cool Air Purifier at the end of November 2023. After 2 weeks, an exclamation mark appeared in the triangle. Customer service said it needed a software update. After a week of trying and calling at least four times, they came and picked it up. When I called customer serv...
Since purchasing my Dyson Air Purifier Cool, I have only been able to use it without issues for 1–2 months. It constantly malfunctions, displaying various error codes and symbols, and eventually stops working altogether. I already sent it to Dyson service, but as soon as I got it back, it broke aga...
The Dyson air purifier ain't working. I got the air purifier about a month and a half back. So, like, if the screen is green, it means things are looking pretty clean around here, like, orange, yellow, red, and all that jazz. the dirtier the air gets, the more colors there are. I switch on the thing...
I purchased an air purifier from the Dyson store, and one of the air purification filters arrived broken. When I contacted Dyson customer service, I was shocked by their response. They acknowledged the filter was broken but claimed it could still be used as is. This level of service from a brand li...
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