I purchased the Dyson Hot and Cool Air Purifier at the end of November 2023. After 2 weeks, an exclamation mark appeared in the triangle. Customer service said it needed a software update. After a week of trying and calling at least four times, they came and picked it up. When I called customer service at 12:50 on December 18, 2023, they told me that "the boxes were opened in order, and they had the legal right to repair them within 20 business days." I complain about the poor after-sales service of this brand, which I paid a lot of money for, which I have recommended to many of my friends, and which has at least four products in my home. Also, I want my product, which stopped working in such a short time due to such a simple error, to be replaced, not repaired. I have made requests regarding these issues at least five times. But unfortunately, no one got back to me. I still have to call and insist on getting information. I expect a solution worthy of your brand as soon as possible. Respects
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
I Bought a Dyson Purifier Hot+Cool Autoreact. Soon after, an exclamation mark appeared on the digital display. We contacted support over the phone and followed their instructions, but the exclamation mark didn't go away. When we called the support line again, they told us to have the product checked...
Hello, on May 20, 2023, due to a manufacturing defect, a pipe broke, and I contacted Dyson customer service regarding the issue. They assured me they would promptly provide a replacement part. Despite numerous calls to customer service, I have yet to find a solution. I have been unable to use my pro...
I have been dealing with a nightmare situation involving Dyson officials since 25.02.2023. They initially sent me a defective product with a broken screen and charger. After a frustrating back-and-forth, they finally agreed to replace it. However, the replacement arrived scratched, with strange nois...
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