On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, once I opened it and called for a refund, they refused, citing that the box had been opened. Since then, I have used the product despite its initial damage. Over time, the catalytic filter, which is not meant to be replaced, became damaged and clogged with lint. This issue causes the device to pull lint into the motor, resulting in a loud buzzing sound. When I reported this to Dyson customer service and requested a warranty replacement, I was shocked to learn that Dyson does not provide warranty or service for air purifiers sold in Turkey. Their solution was to suggest purchasing a new device instead of addressing the fault. I have heard similar complaints from others but never expected such poor service from a brand with premium-priced products. Dyson refuses to replace or repair a basic component, even one that should not typically need replacement. I urge others to reconsider before buying from Dyson, and I request that Dyson send me a replacement catalytic filter.
I purchased the Dyson purifier hot+cool formaldehyde product from Vadi Istanbul Mall on July 7, 2023. When I tried it at home, I discovered that its cooling feature fell far short of my expectations. When I contacted customer service about a return, they told me that as long as the box was undamaged...
On November 20, 2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde from Media Markt. My spouse and I both have allergies, and we have been using this device in our bedroom to sleep more comfortably at night. However, for the past month, the device has started emitting a bad odor. Upon investig...
On November 13, 2022, I made the purchase of the Dyson Purifier Hot+Cool Formaldehyde product. Despite this, I tried it out for a few days before deciding that it was not going to meet my requirements and returning it. On November 24th, I sent back the item that I had purchased. It had been packed c...
At the end of December 2022, I bought a Dyson purifier humidify+cool autoreact humidification air purifier (I regret it so much). After 2 months, it started to give off a bad smell (it's not dust, you know, it's bad smell) I called the service, they changed the filter, the same smell continues, I ca...
I purchased the Dyson Hot and Cool Air Purifier at the end of November 2023. After 2 weeks, an exclamation mark appeared in the triangle. Customer service said it needed a software update. After a week of trying and calling at least four times, they came and picked it up. When I called customer serv...
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