Dyson Air Purifier Ain't Working, Colors Are Deceptive

Dyson Air Purifier Ain't Working, Colors Are Deceptive
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Nesrin
May 28, 2023 3:16 pm
34

The Dyson air purifier ain't working. I got the air purifier about a month and a half back. So, like, if the screen is green, it means things are looking pretty clean around here, like, orange, yellow, red, and all that jazz. the dirtier the air gets, the more colors there are. I switch on the thingy and it's green. It doesn't really matter if we keep the doors open or closed in the room we sleep in, I've tried both and it doesn't make a difference. It's like, when it's green, that's when it all begins. It's always orange until morning. I remember trying that once and totally burning some paper in the room. It went purple right away. It went green in just 2 hours. But man, that smell is still crazy strong. It was chill for like 6 hours at level 10. This time, there wasn't any funky burning smell in the room, but there was a bit of a stink coming from the machine. I always crack open the windows to let some fresh air in. It's like even the air inside the house is getting messed up. So, I brought it to the service center and they were like, " we tried it yesterday and the screen was totally green." Oh, I see the screen is green, but it's not working. He's like, "There's nothing we can do, we can't confirm it." So, how's it gonna work? How can I show that this thing doesn't work? Sure, just give me another cleaner and I'll give it a shot. Can I check out the difference? My device is like, totally problematic!

May 28, 2023 3:56 pm (40 minutes after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

May 31, 2023 6:09 pm

Dear Customer, We attempted to contact you via our call center but we were unable to reach you. If your request is still ongoing, you can contact us through our call center or via our other communication channels. Best regards, Dyson Turkey

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