I purchased an air purifier from the Dyson store, and one of the air purification filters arrived broken. When I contacted Dyson customer service, I was shocked by their response. They acknowledged the filter was broken but claimed it could still be used as is.
This level of service from a brand like Dyson is deeply disappointing. I expected a replacement or proper resolution, not a suggestion to use a damaged product. For a company that markets itself as high-quality, failing to stand behind their products is unacceptable. I urge Dyson to address this issue promptly by replacing the broken filter and improving their customer service. This experience has left me questioning the brand's commitment to quality.
I am bored with the Dyson air purifier I purchased. It's been to the service center several times, and they even lost the remote control during one of the repairs. Instead of replacing it, they sent a broken and entirely different remote. When I asked for a replacement, they said the original remote...
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
I sent my Dyson air purifier in for repair and paid a hefty ₺5600 maintenance fee, expecting professional service. During the process, the representative requested that I include the charger, so I sent it along as instructed. However, when the repaired unit was returned, the charger was missing. Wh...
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
I bought a filter for my air purifier from the official Dyson.com.tr website, paying a significant amount, expecting an original product with no issues. The shipping was impressively fast, and I received the filter the next day. However, I noticed that the packaging was damaged, with a dent and a ho...
Comments