Dreame X50 Ultra Returned in Unsafe Condition After Service and Still Not Repaired

I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufacturer’s warranty. After the service process, no clear or transparent repair report was provided to me. When the product was returned, it arrived in an unacceptable and unsafe condition: both the clean and dirty water tanks still contained liquid, water had leaked inside the box, the mop pads were wet, the packaging was careless, and the climbing ramp was missing. Due to these serious safety risks, I refused to accept the device from the courier. Later, I was informed by phone that the service had “cleaned the device again” and “added the missing part,” but no official repair report, written explanation, or test documentation was ever provided. Since I never safely received the product back, it remains unclear whether the original technical fault was properly resolved. I must also emphasize a critical double standard: If I had sent my device to the service in the same condition (with liquid inside, leakage, wet parts, and missing components), it would certainly have been declared “out of warranty.” However, the service still considered it acceptable to return the product to me in this unsafe condition. This has completely damaged my trust in both the service process and the device’s safety and warranty status. Throughout this period, I have repeatedly contacted the service and support channels almost daily. Despite this, I received no transparent, documented explanation about what was repaired, what parts were replaced, or how the device was tested. The process has now taken more than one month, during which I have been unable to use a product I paid for, entirely due to service negligence and internal coordination failures, not due to any misuse on my part. Final Expectation My clear and final expectation from Dreame is a full refund of the product price, along with appropriate compensation for the time, stress, and loss of use I have suffered. At this stage, a replacement is no longer meaningful for me, because my trust in the Dreame brand and its service network has been seriously damaged. Only a full refund and fair compensation can restore a sense of fairness in this case.