I purchased a Dreame F9 robot vacuum cleaner via Hepsiburada, and after a problem with the device, it was sent to technical service. On 30 October, I received an SMS stating that the product had reached the service, and about a week later, when I called, I was informed that the return had been approved. However, despite the approval, the refund related to my purchase with reference/invoice number GIB2025000000316 has still not been made. It has been approximately two months since the return approval, and during this entire period I have been waiting for the refund to be processed, but no payment has been credited back to my card. This long delay is causing me serious inconvenience. I request that the refund for the Dreame F9 robot vacuum be made to my card without any further delay and that the refund process be completed as soon as possible.
I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 1...
I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...
I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was ...
I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included i...
My Tineco wet–dry vacuum broke down. On Friday, August 29, I shipped the vacuum to Uniq Technical Service. They have not repaired it for 2.5 months. They said a part needed to be replaced. We sent the required payment, and then they claimed the part had not arrived. On November 5, I finally requeste...
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