I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was faulty and that they were waiting for a replacement part. According to consumer protection laws, since the product malfunctioned within one month and the defect was confirmed by the authorized service, it falls under the category of defective and faulty goods. Therefore, I officially requested a replacement from the service on June 20, 2025, and informed Dreame on June 23. However, the product was repaired and returned to me. I refused to accept it and sent it back again through Teknosa with another replacement request. Today, I was told that no defect was found and the product would be sent back to me without a replacement. Despite sending the relevant legal articles to both the company and the service center by email, they offered no solution and rejected my replacement request. It seems I will now pursue this matter through legal means, using the rights granted to me by law.
I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 1...
I purchased a Tineco A10, and after 1.5 years, the device malfunctioned. I sent it in for warranty repair, but instead of fixing it, they declared it irreparable and issued a refund. However, I did not request a refund—I want a replacement! Since December 25, 2024, I have been trying to get a clear...
I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...
I noticed that the sides of the cleaning head of my Xiaomi Dreame upright vacuum cleaner had come apart, so I took it to the store where I bought it—Izmir Hilltown Mi Store. They sent it to the service center for inspection, and despite the product still being under warranty, they claimed it was use...
I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included i...
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