Dreame Refused to Replace My Faulty D10S Despite the Law

I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was faulty and that they were waiting for a replacement part. According to consumer protection laws, since the product malfunctioned within one month and the defect was confirmed by the authorized service, it falls under the category of defective and faulty goods. Therefore, I officially requested a replacement from the service on June 20, 2025, and informed Dreame on June 23. However, the product was repaired and returned to me. I refused to accept it and sent it back again through Teknosa with another replacement request. Today, I was told that no defect was found and the product would be sent back to me without a replacement. Despite sending the relevant legal articles to both the company and the service center by email, they offered no solution and rejected my replacement request. It seems I will now pursue this matter through legal means, using the rights granted to me by law.