I bought a Dreame L10S Ultra Gen2 robot vacuum cleaner on 01.04.2025, and about one month after I started using it, it began to cause problems. First, malfunctions occurred in the water discharge and suction system, the mop was leaving the floor wet, and when I checked from the application, it showed problems in the pipes. Because of these issues, I contacted Dreame through their own website and sent the device to the Istanbul Dream service under warranty. The service stated that the water discharge and filling problem was corrected, but a few days after I received the product, the mop again started leaving the surface wet and the application still showed an error in the pipes. Although it was returned from the service, the problems did not end, and after a while new malfunctions appeared and I had to reset the device. Currently, the robot vacuum does not charge properly, does not sit correctly on its station, and does not connect to the mobile application. Despite having been sent to authorized service once, I am still unable to use the product efficiently and continuously experiencing issues, which has seriously shaken my trust in the brand. At this stage, I request that my Dreame L10S Ultra Gen2 robot vacuum be replaced with a new, flawless device under warranty, and if this is not possible, that a full refund be made. I kindly ask for my complaint to be urgently reviewed and a clear solution to be provided.
I purchased a brand new Dreame L10S Pro Gen 2 robot vacuum, and right out of the box, it wouldn’t charge properly. I was extremely disappointed that a brand-new device had such a basic malfunction. To make things worse, Dreame only has a technical service center in Istanbul, which made the warranty ...
I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...
I purchased the Dreame L10 Ultra robot vacuum about a year ago, hoping it would simplify household cleaning. However, just a few months after buying it, the device started giving a water intake error. I sent it to Ouno service under warranty, and it was supposedly repaired and returned. Unfortunate...
I purchased the Dreame D10 Plus robot vacuum just 7 months ago, and it started showing issues as early as the first month. The water tank began rusting, specifically around the screw areas. I only used clean water in it—nothing else—yet corrosion appeared in a part that clearly wasn’t designed to ha...
I bought the Dreame X40 robot vacuum expecting premium performance, but it completely let me down. Just one month in, the device started malfunctioning badly. Every time I create a map and start a cleaning cycle, it deletes the map, spins in place, and refuses to clean properly. It either gets stuc...
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