Dreame L10s Pro Ultra Heat Can't Dock For A Year Now

I purchased my Dreame L10s Pro Ultra Heat robot vacuum from the official Dreame shop on Hepsiburada in Turkey, with delivery on 5 August 2025. After only a few cleanings, the device started to have a serious docking problem. It climbs to the top of the ramp of the base, then turns right, gets off the ramp, and repeats this pattern several times before stopping, which means it cannot dock, cannot recharge and cannot complete its cleaning cycles. This problem has been present since the first months after purchase and has continued despite normal use. I sent the device once to Dreame support and was told that nothing was wrong with it, but the docking problem continued in the same way. I contacted support again on 22 November 2025, and most recently contacted them again yesterday, when they asked me to reset the device to factory settings. I followed this instruction and the robot started to remap the house, but it could not finish the remapping process because it again failed to dock in the middle of the operation. I request that Dreame either replace my current Dreame L10s Pro Ultra Heat with a brand new product of the same model or provide a refund equal to the current sales price of the same model. I expect this issue to be handled quickly so that I no longer have to deal with an unusable robot vacuum that fails at its basic task of docking and recharging.