I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included in the box, so I haven’t been able to fix the problem myself. I contacted Dreame customer service about this issue and was told that I would be called back, but no one has ever contacted me. Despite the product being new, I am unable to use it. I believe both the mop cloth and the attachment base it sticks to are defective. Every time I call customer service, I am told that I will be contacted soon, but I am never given a specific date or a reference number for my case. If the customer service cannot resolve such a simple issue, I can only imagine how they would handle more serious problems. Do not buy Dreame products — it’s a disappointment. I kindly request that my issue be resolved as soon as possible.
I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...
I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 1...
I bought the Dreame H12 Dual vertical vacuum less than two months ago, and from the very beginning, it has been giving off small electric shocks during use. This isn’t just uncomfortable—it’s genuinely concerning. I contacted support and sent it in for repair. After some time, they sent it back wit...
I’ve been struggling with my Tineco vacuum for months now. It turns on for five seconds, then stops and gives a warning. I have cleaned and dried every part multiple times, yet the issue persists. No matter what I try, the vacuum simply refuses to work properly. To make matters worse, I haven’t bee...
I bought the Ecovacs N20 Pro Plus in February. Although I originally had another brand in mind, I chose this one based on the salesperson’s recommendation. I was using the product without any issues, but after taking a two-month break while I was abroad, I experienced persistent connection problems ...
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