I purchased the Dreame L20 Ultra vacuum cleaner about 1.5 years ago. On October 8, 2025, the device developed a water leakage problem, which occurs in every mode and with every use. My device is still under warranty. To speed up the process, I personally took it to the technical service on October 10, 2025. However, I received no updates for nearly three weeks and only learned about the situation after calling them myself. The technical service rejected my request for a product replacement and stated that a refund would be issued instead. Since the product is still under warranty, I am requesting a free repair or replacement under the warranty terms. My invoice number is VTN2024000215551. I kindly ask that my issue be resolved in accordance with warranty conditions and that my grievance be addressed promptly.
I purchased a Dreame L40 Ultra vacuum cleaner in October, and I have been experiencing a serious issue with the mop cloth since the very first day. The mop cloth constantly folds over during cleaning, preventing the device from cleaning properly. Additionally, there was no spare mop cloth included i...
I purchased the Dreame D10S product on May 22, 2025. Before I could even use it three times, I encountered an issue with the charging unit. On June 10, 2025, I sent it to the service center via Teknosa with a request for a refund or exchange. On June 18, I was informed that the charging station was ...
I purchased the Dreame LS10 Pro Ultra Heat robot vacuum cleaner from Media Markt’s Konya Selçuklu Kule Site AVM location on July 3rd. From the very beginning, the product failed to meet the advertised features. Within the 15-day legal return period (contacted on July 9), I reached out to the store t...
I purchased my Tineco Floor One 3 vacuum cleaner in April 2024, and even though it is still under warranty and I have used it with great care, I am experiencing the same malfunction for the second time. The device releases water but does not suction it back. I had the exact same issue about three mo...
I bought the Dreame H12 Dual vertical vacuum less than two months ago, and from the very beginning, it has been giving off small electric shocks during use. This isn’t just uncomfortable—it’s genuinely concerning. I contacted support and sent it in for repair. After some time, they sent it back wit...
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