Codashop deducted payment but I didn’t receive items, how can I recover purchase?

I attempted to purchase 2700 eFootball Coins (approximately $12) and the Batistuta Starter Pack through the Codashop website. However, despite having sufficient balance on my card and having international transactions enabled, the payment repeatedly failed and the system kept returning errors. Duri...

Today, I purchased Mobile Legends diamonds worth $13 through Codashop. The payment was charged directly to my card and the transaction was approved, but even after approximately three hours, the diamonds have still not been credited to my account. I contacted customer support through the website, b...

On January 1, 2026, at 8:52:06 PM, I purchased diamonds worth approximately $50 USD for the Mobile Legends Bang Bang game using my bank card through the Codashop website. I did not receive any error during the transaction, and the payment was successfully charged to my card, but several days have pa...

On November 29, 2025, and November 30, 2025, I purchased coins for the Livu app through Codashop. I paid a total of approximately $99 USD ($50 USD + $50 USD) for the two transactions. Even though both Codashop and Livu show the transactions as approved and successful, the coins were never credited t...

On December 12, 2025, at around 11:05 a.m., I purchased a diamond package worth $7 for my Mobile Legends: Bang Bang account (ID: 394417084 (4050)) through the Codashop website using a bank transfer via VakıfBank. The payment was successfully deducted from my account, and I have the payment receipt. ...

Today, at around 5:30 p.m., I purchased diamonds for the Mobile Legends game through Codashop. I completed the payment via bank transfer (EFT) in the amount of $7, and my in-game account ID is 5491*79 (4235)**. Although the payment was successfully deducted from my account, the diamonds I purchased ...

I bought diamonds for Mobile Legends through Codashop not too long ago. The payment went through, but the gems never showed up in my game. The status of the transaction still says "payment pending," nevertheless. The number of my order is 777443925052153856. This problem is really annoying because I...

About 24 hours ago, I purchased Wild Rift Wild Cores through Codashop, using my bank card for a total payment of approximately $24. My order number is P175726108321992223819216811. The Riot account username I wanted to load the purchase to is e*, and my in-game ID is XottoM#CCN. However, the purchas...

I recently purchased in-game diamonds for Mobile Legends through Codashop, and while the payment was successfully withdrawn from my account, the diamonds were never delivered to my game. Instead, the transaction status still shows “payment pending.” My order number is 7538816627846257300. This issu...

I purchased the Growtopia Summer Starter Pack through Codashop and paid in full, but the pack was never delivered to my account. I’ve submitted everything they asked for—payment receipt, screenshots, account details—yet they keep stalling and dragging the process out with pointless back-and-forth. ...

On May 18, 2025, at 13:23, I purchased 10,800 CP (Call of Duty Mobile credits) from Codashop Turkey. I completed the payment without any issues, but the credits never arrived in my account. It has now been four days, and despite all my attempts to contact customer support, nothing has been resolved....

I made a purchase on Codashop for Wild Rift Wild Cores, but the credits never showed up in my account. I completed the payment and everything seemed fine on the surface, but nothing was delivered. I have no idea what to do next because there is absolutely no clear support channel available, and I ca...

I paid ₺190 on Codashop to open an account, but after the payment was completed, nothing happened. The payment was taken, yet my account was never activated and the transaction was not even confirmed. I sent the payment receipt as requested, but no one got back to me. Since I didn’t receive the ser...

On March 17, I purchased ₺7409.99 worth of Call of Duty Mobile CP through the Codashop website and paid using the PayTR payment system. The payment went through instantly—PayTR took the money—but I never received the product I paid for. Not a single CP was delivered to my account. To make things wo...

Hello, on the 12th of this month, I made a diamond purchase worth ₺3569 through the Codashop website. I completed the payment successfully and submitted the required purchase request. However, Codashop now claims that no payment was received and refuses to deliver the diamonds I paid for. Despite h...

Hello, on the 12th of this month, I purchased diamonds worth ₺3569 through the Codashop website. I completed the payment and submitted the purchase request as instructed. But instead of delivering what I paid for, Codashop claimed, “No payment was found,” and never sent me the diamonds. What makes ...

I purchased 1000 Wild Cores for the game Wild Rift and paid ₺190 for the transaction. Although the payment was successfully processed, the purchase never went through and I didn’t receive the Wild Cores. Now my money is gone, and I have nothing to show for it. To make things worse, I can’t find any...

I purchased diamonds worth ₺1562 from the Codashop website to top up my account, but the transaction was never completed properly. Although the payment was successfully taken, I never received the diamonds, and I didn’t even get a confirmation email saying the load was processed. I have all the nec...

I made a purchase on Codashop for a total of 15,000 gold in the game Blood Strike MENA, using account ID 5688******47. However, only 10,000 gold was delivered to my account—5,000 gold is still missing. The transaction was completed on March 5, 2025, and I was charged a total of ₺4500 through the Yap...

I purchased diamonds worth ₺1562 from the Codashop website for an in-game top-up, but it has been two full days and I still haven’t received anything. I have my payment receipt, screenshots—every proof you could ask for. Yet, no diamonds have been delivered to my account, and I didn’t even receive a...

Dear Codashop, On December 29, 2024, at 11:10 PM, I attempted to purchase 10,000 FC Points through your platform via iyzico/Codashop, paying ₺1999.99. During the transaction, I encountered multiple error messages (403 error codes). On the third attempt, the payment was finally processed and the amo...

I made a payment through Papara on Codashop, and although the amount was deducted from my account, the transaction is marked as failed. The payment details are as follows: Transaction Number: 3******289 Order ID: 70029163000 Transaction Code: 70430067032 It has been 4 days, and I’m still waiting...

I purchased ₺1388 worth of coins for the LivU app through Codashop. The payment was successfully withdrawn from my account, but the coins never appeared in my LivU profile. This is extremely frustrating, especially since I’ve used Codashop many times before without any issues. I don’t understand why...

I'm trying to buy Wild Cores for Wild Rift through Codashop, the only payment method the game currently supports for my region. However, the purchase doesn’t go through—even though I have enough funds—and I’m left stuck without any way to top up my account. As a result, I’m unable to progress in the...

On August 20, 2024, I purchased diamonds for my Mobile Legends account through Codashop, paying ₺43. The payment was successfully withdrawn from my bank account, but I never received the diamonds. I didn’t get an SMS confirmation, no email, and nothing was added to my game account. I tried to conta...