Codashop eFootball Purchase Still Pending After Pix Payment

I attempted to buy the “Starter Set: Gabriel Martinelli” through the Codashop website for eFootball, using the page https://efootball.codashop.com/pt-br/efootball. The item was advertised for R$ 5,00, but I ended up being charged R$ 6,50 via Pix, and in the game the item still appears as “Purchase Pending”. The order details are as follows: ID do Pedido 7787752790109855041, ID da Transação 7787752790289984568, with payment made via Pix on 2026-05-14 at 13:14:39. The receipt on Codashop shows the status as “Atendido” and a total price of R$ 6,50 for 137 eFootball Coins, saying that the item was added to my account, but in eFootball I still do not have the “Starter Set: Gabriel Martinelli” properly available and the status remains “Purchase Pending”. I kindly ask that this situation be corrected by delivering the “Starter Set: Gabriel Martinelli” to my eFootball account for the correct advertised price of R$ 5,00, and by adjusting or refunding the difference that was overcharged. I request a clear explanation of the pricing difference and a quick solution to regularize my purchase.