On October 27, 2025, around 5:20 p.m., I received a message on my mobile line stating, “Your Busuu subscription has started.” However, I did not visit any website, sign up for any service, or give consent for such a subscription. The message indicated that a monthly fee of $7 had been activated.
Shortly after, a charge of $5 appeared on my current usage balance under the Busuu subscription name. I canceled the subscription immediately upon noticing it, but the fee had already been deducted.
Throughout this process, I tried contacting Türk Telekom customer service multiple times, but couldn’t reach anyone and received no response. It is unacceptable that such an action was taken without my knowledge or authorization.
My line is registered in Fethiye, Muğla, and this is the first time I have experienced such an issue. I never initiated or approved this subscription, and I therefore request a full refund of the $5 that was wrongly charged to my account.
On October 30, 2025, at 5:09 p.m., while attempting to sign up for a mobile application, I received a message stating that a Busuu subscription had been started without my knowledge or consent. The message said that a $7 fee would be added to my phone bill and that the subscription would renew month...
I recently discovered that a subscription to a service called Busuu was created without my knowledge or approval, and it has been silently charging me ₺153 every month through my Türk Telekom line (0506****267). I never visited their website, signed up, or agreed to any terms. Yet, the charges have ...
I just discovered that a Busuu subscription was activated without my permission on my Türk Telekom number 0541****920, and it has been charging me ₺153 every month. I never visited Busuu’s site, never entered any code, and never approved this subscription—yet my bill shows this unauthorized charge. ...
On October 31, 2025, while using an app called Driver’s License Exam Questions on my Android phone, a Busuu subscription was started without my consent. As a result, a charge of $5 was added to my Türk Telekom bill. This subscription was entirely unauthorized — I never signed up for or confirmed it....
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription...
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