Busuu downgraded me to the free version even though I paid, how can I fix my premium access issue?

I’m extremely disappointed with Busuu and how they handled the Premium access I was promised. I shared my referral link with two friends, both of whom purchased Premium memberships, just like the app instructed. As a result, I was told I would receive one year of Premium access — this was clearly ad...

Hello, I’m currently a Premium user of the Busuu app and I recently used the “invite a friend” feature to share the 30-day free Premium reward that’s promised to both parties. I sent my friend the invitation link provided by the app, and they followed all the steps correctly — they downloaded Busuu ...

On April 18, 2025 at 6:21 PM, I purchased a 1-year Busuu Premium subscription for ₺300. The payment was successfully processed—my card was charged, and the subscription appears as active on my Apple account. However, when I log into my Busuu account, it still shows me as a free member. Even worse, t...

A week ago, I purchased a one-year membership on Busuu and completed the payment. However, today, I noticed that my membership was canceled without any notification or explanation. This unexpected cancellation is frustrating and has left me feeling disappointed. I’d like to understand why this happ...

I purchased a one-year Busuu Premium membership, and the payment was successfully deducted from my account. Yet, today I discovered that my Premium status has been canceled without explanation, and I haven’t received a refund. To make matters worse, I keep getting ads asking if I want to upgrade to ...

Despite purchasing a Premium subscription on Busuu, my membership wasn’t showing up, so I had to subscribe again. Now, I have two 12-month Premium subscriptions charged just two days apart because of the “Upgrade to Premium” prompt, even though I was already subscribed. I’ve sent multiple emails to ...