On 22/05/25 at 13:20:10, I received a text message from 3699 stating, “Congratulations, your Busuu service subscription has started. It will automatically renew each month. To cancel, send 'iptal busuu' to 3699.” I was shocked because I never signed up for anything, never entered a verification code, and never authorized this subscription.
I initially ignored the message, thinking it was spam, but when my Türk Telekom bill arrived, ₺200 had been added for this so-called subscription. I immediately contacted customer service, and instead of offering help, they blamed me, saying I initiated the subscription and there was nothing they could do. They even told me I would have to pay the next bill too.
This is not just unacceptable — it's fraud. I never consented to anything, yet I’m being charged and locked into recurring payments. I demand a full refund of the ₺200 and the immediate cancellation of any associated subscription. This scheme feels like a predatory partnership between Playweez, Busuu, and Türk Telekom. I urge regulatory authorities to investigate this shady billing practice.
I was shocked to find out that a Busuu subscription had been activated without my knowledge or consent—triggered by an SMS from the number 3699. We never signed up for any membership, nor did we agree to any recurring monthly payments. And yet, we’re now facing a ₺200 monthly charge for a service we...
I recently discovered that a subscription to a service called Busuu was created without my knowledge or approval, and it has been silently charging me ₺153 every month through my Türk Telekom line (0506****267). I never visited their website, signed up, or agreed to any terms. Yet, the charges have ...
I just discovered that a Busuu subscription was activated without my permission on my Türk Telekom number 0541****920, and it has been charging me ₺153 every month. I never visited Busuu’s site, never entered any code, and never approved this subscription—yet my bill shows this unauthorized charge. ...
My issue remains unresolved. While using the Türk Telekom app, I accidentally clicked on an advertisement for the Busuu app. Even though I didn’t intend to subscribe and entered my password thinking it was a regular login, the subscription was started without my consent. I canceled the subscription...
While trying to download a completely unrelated app, I somehow ended up being subscribed to Busuu without my knowledge or permission. I never intended to sign up for anything, let alone authorize a paid subscription. Out of nowhere, I received a ₺200 charge on my mobile bill. This is completely unac...
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